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CRESCENT HEALTHCARE COOKIE POLICY
Last updated: 13 August 2025
This Website (referred to in these “terms of use” as the website) is owned and
operated by Crescent Healthcare, who is referred to in this Cookie Policy as “we”,
“us”, “our” and similar grammatical forms.
We reserve the right to update this Cookie Policy periodically and will notify users of
any material changes through a prominent notice on our Website. Your continued
use of the Website after such modifications will constitute your acknowledgment of
the modified Cookie Policy.
Our Cookie Policy explains what cookies are, how we use cookies, how third-party
partners may use cookies on our Website, and your choices regarding cookies. For
more information on how we handle personal information collected via cookies,
please see our Privacy Policy.
General Information
General information about visits to our Website is collected by our computer servers
using small files called “cookies”. These are transferred to your computer’s hard
drive through your web browser (if you allow it).
Cookies are used to:
• Identify which pages on our Website are visited, in what order, and how often
• Record the previous website visited
• Process items you select if making purchases
• Monitor and improve Website performance
Some of the information collected by cookies may be considered “personal
information” under the Privacy Act 1988 (Cth) if it can reasonably identify you.
1. Why we use Cookies and other Tracking Technologies
(a) Recognition of Your Device
When you access our Website, small files containing a unique identification (ID)
number may be downloaded by your web browser and stored in your computer’s
cache. These files allow our Website to recognise your computer when you next
visit. They do not directly reveal your name, address, or email address.
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(b) IP Address Logging
We may log the internet protocol (IP) address of visitors to determine the countries in
which their devices are located.
(c) Purposes for Use
We collect information using cookies and other tracking technologies to:
1. Help us monitor Website performance so we can improve its operation and
the services we offer
2. Provide personalised services and make navigation easier and more
rewarding
(d) Third-Party Cookies
In addition to our own cookies, we use third-party cookies to:
• Report usage statistics of the Website (e.g., Google Analytics)
• Deliver targeted advertising (e.g., Meta/Facebook Pixel)
• Enhance website functionality (e.g., embedded video content)
These third parties may store information on servers located outside Australia.
Where personal information is transferred overseas, we will take reasonable steps to
ensure it is protected, but it may not be subject to the same privacy laws as in
Australia.
(e) Categories and Retention Periods
We use the following categories of cookies:
• Essential cookies – necessary for website functionality (retained for 365
days)
• Functional cookies – enhance your browsing experience (retained for 90
days)
• Analytical cookies – help us improve our services (retained for 30 days)
• Marketing cookies – used to deliver relevant advertisements (retained for
180 days)
You can manage preferences for non-essential cookies through our cookie consent
tool.
2. Your choices regarding Cookies
(a) Consent for Non-Essential Cookies
We will only store non-essential cookies on your device if you have provided consent
via our cookie consent tool.
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(b) Browser Settings
If you do not wish to receive cookies, you can set your browser to refuse cookies or
to warn you each time one is sent. Please note that blocking cookies may cause
some parts of our Website to function incorrectly.
(c) Cookie Settings Panel
You can manage your cookie preferences at any time via our Cookie Settings panel,
accessible in the footer of our Website. Essential cookies are always active as they
are necessary for basic site functionality. Declining other cookies may affect certain
website features.
