Warranty & Claims
At At Crescent Healthcare, we take pride in supplying high-quality equipment designed to perform reliably in healthcare settings. All products we supply are covered by a manufacturer’s warranty, providing you with confidence and peace of mind.
Warranty Coverage
Our products are covered against defects in materials or workmanship for the period specified by the manufacturer. Warranty coverage applies from the date of purchase or delivery (whichever occurs first) and applies under normal use and service conditions.
If a product develops a fault during the warranty period, Crescent Healthcare will assess the claim and, where applicable, arrange repair, replacement, or other resolution in line with the manufacturer’s terms and Australian Consumer Law.
What’s Not Covered
Warranty coverage does not extend to damage or failure caused by:
Misuse, and neglect
Normal wear and tear
Unauthorised repairs or modifications
Accidental damage, including drops, spills, or impact
Use outside intended or recommended operating conditions
Improper maintenance
How to Submit a Warranty Claim
If you believe your equipment may be covered under warranty, please complete our Warranty Claim Form to begin the assessment process.
Provide details of the issue, product code, and serial number if applicable.
Include photos or videos showing the fault where possible.
Our service team will review your claim and contact you to confirm next steps.
Once assessed, we’ll determine whether the item can be repaired on site, requires collection, or needs to be returned for further inspection.
Freight & Handling
If a product is deemed faulty under warranty, Crescent Healthcare will cover the reasonable freight costs associated with repair or replacement. If the issue is found to be outside warranty conditions, freight and repair costs may be charged.